No, just pop into one of our stores any time during opening hours. Or you can book a drop off through our online system to speed up the process once you arrive.
We take a variety of designer and high end high street brands based on quality, condition, season and demand. We also accept vintage items that are in good condition. A good rule of thumb is, if you wouldn’t give it to a friend, we probably won’t be able to take it either!
Unfortunately not, it’s important for us to see the items in person to be able to properly assess the qualities we look for.
You can find your estimated processing date as a notification on your account dashboard.
If there are items that aren’t showing it means we haven’t accepted them for sale. Depending on what you chose at the point of drop off they will either be returned to you, in which case you’ll have 7 days from the date of processing to collect them. Or they would have been recycled responsibly on your behalf through our Donation Program.
As part of NZ anti money laundering law we are required to collect ID from anyone who sells with us.
Your items expire after 8 weeks. You can check the expiry date of your clothing by logging into your online account and checking the expiry date in the ‘items’ tab on your dashboard. All expired clothing will become the property of the store and will be recycled responsibly through our Donation Program on the day it expires. If you wish to collect your clothes you must uplift them from the store before the expiry date.
No, we sell clothes on your behalf. Once your item sells you get 50% of the purchase price less GST.
If time permits we’ll try to pre-sort items your on the spot; so we can return any we don’t feel will sell in store. Once we have accepted your items they’ll be sent for a final selection process, and pricing.
No, your clothes must be brought in freshly laundered or drycleaned, with no discernible odours, stains or damage.
Clothes are selected for sale in store based on quality, condition, season, style and age. We accept clothing based on what we think will sell. Please don’t be offended if we decline your items, we have strict acceptance criteria and need to manage stock levels carefully, so we can’t accept everything. Please refer to our Sell page for more info.
Balances $100 and under can be collected in-store (cash or eftpos). For balances over $100 you can request a bank transfer through your online account. Log into your account and click on your profile (top right) and click request payout.
Please note the cash/eftpos payout threshold may vary by store
Bank deposits are only available for amounts exceeding $100 or once all items have sold or completed their cycle in store.
The day bank deposits are processed will vary by store; please contact the store to find out what day you can expect your deposit
Of course. We would love it if you spent it with us! The balance on your account is essentially cash, so you can either use it to purchase in store or you can take it away with you.
As per our terms and conditions you receive 50% of the sale price less GST.
Before your active clothing expires we will send you an automatic notification to let you know. Any unsold items will become property of the store and are recycled responsibly through our Donation Program which supports a number of organisations. If you do want to retrieve unsold items you must locate the items in store personally, before their expiry.
This is because you opted to collect any unaccepted items. It usually takes us a week to ten working days to process items.
The tick box for returns refers only to stock not accepted during processing. Any unsold items are the consignor’s responsibility to keep track of and collect them from the store prior to the end of the 8 week cycle.
Our Donation Program supports a number of organisations with clothing, or in some cases, monetary donations, for organisations that have no need for clothing.
Please contact the appropriate store immediately. We can’t promise that your item can be returned to you but we will do our best. If you're a first time seller or you're unsure about your returns we always recommend opting to pick up unaccepted items.
At any time during the 8 week cycle you are welcome to find and collect consigned items. This must be done by personally locating your pieces on the shop floor and notifying a staff member.
We only offer pick ups in certain cities. If your address isn’t within an area we service, you could try a different address (eg: work address) or book a drop off in store.
We’ll contact you letting you know there was an issue and to reschedule. Or you can just book another pick up straightaway. Please note you will still be charged for an incomplete pick up.
Some of the most common reasons we can’t complete a pick up • We could not locate your address • Your pick up bag could not be located • The pick up driver did not feel safe. Eg: there was a dog was on the property
You’ll need to contact us with your pick up code to resolve the issue. Or if you just forgot to put your bag out, you can book another pick up straight away. Please note you will still be charged for an incomplete pick up.
No, you can leave it outside or we can pick it up from you in person, you just need to let us know in the instructions section of the form.
Log into your online account and you’ll see a pick up notification on the activity section of the dashboard/home page. If you click on this you’ll be able to make changes.
The $15 fee will be automatically deducted off your account with us, so you don’t need to worry about paying it!
Offering a pick up service uses a lot of our time, so this just helps us ensure that there will be enough items for us to accept.
You can opt to have your unaccepted items kept aside for 7 days, but you will need to collect these from the store as we don’t currently offer a return service. If you would like to get a friend to collect them on your behalf, just contact us before the 7 day expiry to let us know.
Place your bags in the designated area you specified on your booking form.
You receive your pick up code at the end of your booking request. You can also find it later in your activity feed on the dashboard. This number and your name will be written on the pickup bag we post out to you, so that we can keep track of your order.
No. But you need to make sure your collection is in the designated area you specified in your booking form.
No, order as many as you like! But please make sure all of your items meet our clothing criteria to avoid disappointment.
Totally fine, just bring it in to the store of your choice and let them know you had originally booked it for a different location – we’ll find you in the system.
Booking a drop off online means you won’t need to fill out the drop off form in store. This will speed up the process a lot but we still might need to presort your clothing before you go.
No, drop in anytime during opening hours!
You can definitely pop in store with your drop off as normal – booking online just speeds up the process once you get in store and means you’ll get reminder notifications.